Fix: AI Assistant Not Saving Name, Email, Phone or Address

If your assistant is having a normal conversation but the contact’s name, email or address isn’t landing in GoHighLevel, the fix is almost always in the tool assignment or the prompt’s tool references.

Steps to check

1. Confirm the tools are assigned. Both update_details and update_address need to be assigned to the assistant — if either is missing, that piece of data has nowhere to go.
2. Prompt for the full name first, and confirm the prompt calls update_details (with the underscore, exactly) right after the name is collected.
3. Collect and confirm the email address. Have the assistant ask the user to spell it out before calling update_details again to save it — misspellings here are one of the most common causes of “saved” data that’s actually wrong.
4. Collect and confirm the property address. Have the assistant repeat the address back to the user for confirmation before calling update_address.
5. Final confirmation. The assistant should tell the user their details were saved — if this confirmation step is missing from the prompt, you won’t know from the call itself whether the save succeeded.

Cautionary notes

Double-check that tools are assigned before troubleshooting further — a missing tool assignment is the most common root cause. Make sure the underscore-formatted tool names in the prompt match exactly. Pay close attention to the email-spelling step, since a misheard letter silently corrupts the saved value.

Next step

For fields beyond name, email, phone and address — a custom quote amount, a lead source, anything specific to your business — see fix: AI assistant not filling custom fields and how to create a custom tool to extract data and fill custom fields.